Job Type: Internship
Description
POSITION SUMMARY: This position is primarily responsible for the following: welcoming all guests in a friendly and professional manner, providing excellent customer service to our guests who stay on or off campus, providing accurate information to our members and guests regarding our campus activities, ensuring that our company’s policies and procedures are being followed.
All internships are paid and customized by both department management and human resources to ensure the experience meets any school requirements.
This internship is open to students ranging from incoming freshmen to current juniors. This program serves as an excellent introduction to the Hospitality Industry.  
ESSENTIAL FUNCTIONS

• Guest Services Interns will participate in at least 3-4 operations meetings, which is a weekly intradepartmental meeting overview of a 2-week period of incoming groups, activities, and other association wide events.
• Guest Services Interns will be provided the opportunity to meet one-on-one/shadow members of the leadership team to gain further knowledge on the overall operations of our facility.
• Check Silver Bay guests in and out using hospitality software.
• Knowledge of Silver Bay rates, accommodations, and activities.
• Provide accurate information to guests as needed.
• Learn and effectively utilize current hospitality computer software daily. 
• Perform duties per daily routine and a shut-down procedure list.
• Responsible for maintaining and balancing a cash drawer at the end of each shift. 
• Receive, record, and input membership/programming and in-house transactions into current hospitality software.
• Provide support to the Reservations Department, as needed. This would include making reservations, taking reservation payments, calling/e-mailing guests, processing forms, etc.
• 11. Provide support      to the Concierge Team as needed. This would include but is not limited to processing membership      forms, imputing memberships/charges into the Property Management System,      taking payments and ensuring badges are made correctly.
• Perform other duties as assigned by the Guest Service Manager.
• Follow policies and procedures as noted in the employee handbook
• As a 24-hour operation, all staff may be asked to work weekends, evening or night shifts, and/or holidays to serve our members, guests, and program participants.

• High school diploma or equivalent.
• Effective verbal and written communication skills.
• Competence to meet, answer, and receive incoming calls from the public courteously and efficiently.
• Organizational skills and multi-tasking are essential.
• Proficiency and fundamental knowledge of computer operation of Word and Excel applications.
• Accuracy in handling money and record keeping.
• Basic accounting knowledge.
• Professional telephone etiquette.
• Outside knowledge of the surrounding area is preferred.
• PHYSICAL REQUIREMENTS:
• Prolonged periods of standing.
• Must be able to lift up to 15 pounds at times.