Job Type: Full-time
Description: Silver Bay YMCA is more than a traditional YMCA and more than a traditional hotel. Silver Bay is the best of both combined into one organization that has been around for over 120 years. We are a mission driven organization focused on fostering relationships, strengthening communities and nurturing spirit, mind and body for all. When you join our team, you gain the ability to work for a great cause whilst being surrounded by a beautiful natural environment and a great community of team members. Silver Bay YMCA is chalk full of history, families that have been coming here for generations, and an engaging and fun working environment. If you feel passionate about wanting to make a positive impact on your local community through your work, we encourage you to join us.
REPORTS TO: Guest Services Manager
CLASSIFICATION: Full-Time/Non-Exempt
BENEFITS: 10% YMCA Retirement, Family Program Fees, Free Day Camp, Health Insurance, Paid Time Off
SALARY: $18.89 - $26.47
POSITION SUMMARY: Welcome all guests in a friendly and professional manner by providing excellent customer service to those who stay on or off campus throughout the night shift. Provide accurate information regarding activities, policies, and procedures during their stay on campus. 
SUPERVISORY RESPONSIBILITIES: N/A
ESSENTIAL FUNCTIONS

• Perform late check-ins and early check-outs by utilizing the hospitality software system.
• Address guest inquiries, concerns, and requests during the night shift, ensuring that high levels of service are provided. 
• Professionally answer all incoming calls, transfer calls, and take messages, as needed.
• Maintain knowledge of Silver Bay rates, accommodations, and activities.
• Provide accurate information to guests, as needed.
• Learn and maintain knowledge of current hospitality software systems.
• Perform duties in accordance to the daily night audit checklist.
• Perform end-of-day procedures and close the day’s financial transactions in the hospitality software system.
• Reconcile cash and check transactions and correct any discrepancies. 
• Balance and recognize credit card transactions through the credit card processing system. 
• Responsible for maintaining and balancing a cash drawer at the end of their shift.
• Receive, record, and input memberships, programs, and in-house transactions into hospitality software.
• Responsible for updating and maintaining the Nationwide YMCA Spreadsheet.
• Maintain knowledge of all property Emergency Procedures and how to respond correctly, should one occur during any scheduled shift. Examples include fire alarms, medical incidents, and safety breaches.
• Perform other duties as assigned by the Guest Service Manager.
• Follow policies and procedures as noted in the employee handbook.
• Must be able to work overnight shifts.
• As a 24-hour operation all staff may be asked to work weekends, evenings, or night shifts and/or holidays to serve our members, guests, and program participants.

• High school diploma or equivalent. 
• Effective verbal and written communication skills, organizational skills, multi-tasking, attention to detail, and problem-solving abilities are essential.
• Exhibits proficiency and fundamental knowledge of Word and Excel applications.
• Accuracy in handling money and record keeping
• Basic accounting knowledge
• Professional telephone answering, and a basic knowledge of the surrounding area. 
• Ability to work independently.