Business Focused. Community Minded. Future Driven.
REPORTS TO: Guest Services Manager
CLASSIFICATION: Full-Time / Non-Exempt
Salary: $18.89 - $26.47
BENEFITS:10% YMCA Retirement upon eligibilty, Family Program Fees, Free Day Camp,?Health Insurance, Paid Time Off.
MISSION: The mission of Silver Bay YMCA is to offer all people opportunities to renew, refresh and nurture their spirit, mind, and body.
VISION: The vision of Silver Bay YMCA is to be an outstanding family conference center that provides quality services in a historically rich setting and is recognized as a welcoming community that connects generations, develop leaders, creates world mindedness, and feeds the soul.
GENERAL FUNCTION: Reserve and manage the rooms available for guest use, provide accurate pricing, room availability and campus activity information to our guest as they inquire for reservations and general information.
KNOW HOW: High school diploma or equivalent. Associates or bachelor’s degree in Hospitality or Travel and Tourism is a plus. Efficient verbal and written communication skill Competence to meet, answer, and receive incoming calls from the public in a courteous and efficient manner. Organizational skills and multi-tasking are essential. Proficiency and fundamental knowledge of computer operation of Word and Excel application. Accuracy in handling money and record keeping.
PRINCIPAL ACTIVITIES:
END RESULT: Providing outstanding customer service to all guests who are calling in to inquire about Silver Bay YMCA and to all who make a reservation. Outstanding customer service is completed by providing accurate information to our members and guests regarding; availability, rates, amenities, activities, and all policies and procedures during their stay on campus resulting in guests who are satisfied when they leave and reserve to come back in the future.
Click here to APPLY!
Phone: 518-585-6619
Fax: 518-585-9184
Office Hours
Monday through Friday
9:00 AM – 4:00 PM (April through October)
8:00 AM – 3:00 PM (November through March)
9:00 AM – Noon Saturdays, Memorial Day through Labor Day