Mountain Lakes Services’ mission is to partner with people of all abilities to live their very best lives. Its vision is to be an inspirational model for advancing people’s journey through excellence, innovation, and connections.

Pay Range: $17.00 - $19.00 per hour

Hours Available (Part-Time, 25 hours per week): Monday-Friday (5 hours per day) between [7:30am-4:00pm]

Are you an organized professional who enjoys providing top-notch customer service? Then Mountain Lake Services might be the place for you!

This position is being offered at Mountain Lake Services’ Essex Industries, an integrated business that offers woodworking products and assembly/packing contracts located in Mineville, NY.

What you get to do:

Maintain customer relationships through on-going communication and coordination of customer needs.

Work with the Plant Manager and Operations Manager to keep a schedule of products needed to make shipping deadlines.

Play a lead role in responding to customer inquiry and complaints (via service email and phone calls), ensuring timely response, coordinating responses as needed with Plant Manager, Operations Manager or Marketing and Sales Specialist. Maintain Customer Service response log and provide data/reporting routinely to Plant Manager, Operations Manager and Marketing and Sales Specialist.

Requirements: Minimum High School Diploma or equivalent.

One year of Customer Service, Administrative Support or related experience.

Develop your skills in an environment rich with training opportunities and career advancement. 

Employees matter! Benefits include:

• Paid Time Off (a heavy focus on work life balance)
• Health, Dental, Vision, Agency funded Life Insurance at 4x annual salary
• Agency Paid Retirement
• Educational Assistance
• Opportunities for advancement and training
• Robust Employee Assistance Program
• Mentorship program